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A8 Wedgwood Road, Bicester OX26 4UL 01869 866 432

IT support contracts

Tailored IT support packages for your business

IT support contracts

IT Hub Bicester is a first-class fully managed IT support provider for small to medium business in Bicester and across Oxfordshire. Our wide range of IT support services, include proactive maintenance and monitoring, reactive hardware and software support, network installation, overall IT administration, IT business consulting, all reinforced by our 24/7 infrastructure monitoring tools.

Network
Installation
Dedicated
IT Manager
Business
IT Consulting
24/7 Monitoring &
Maintenance
Hardware & Software
Reactive Support
Complete
IT Administration

IT support contracts

IT Hub Bicester is a first-class fully managed IT support provider for small to medium business in Bicester and across Oxfordshire. Our wide range of IT support services, include proactive maintenance and monitoring, reactive hardware and software support, network installation, overall IT administration, IT business consulting, all reinforced by our 24/7 infrastructure monitoring tools.

Case studies

 

 

How to get the best IT support contract in Bicester?

We are a first-class fully managed IT support provider for small to medium business in Bicester and across Oxfordshire. Our wide range of IT support services, include proactive maintenance and monitoring, reactive hardware and software support, network installation, overall IT administration, IT business consulting, all reinforced by our 24/7 infrastructure monitoring tools.


To provide the best possible IT support services, the IT Hub has devised a wide range of comprehensive IT support tools and maintenance contracts. By choosing an IT support contract with us, we’ll get to know your business and IT infrastructure inside out. Such understanding is necessary as it allows our engineers to recommend, design, and apply the most suitable IT support solution according to your needs, aiming to adequately address your unique business requirements, while keeping you running smooth and your employees happy.


If you decide to take an IT support contract with us, the first step the IT Hub engineers will take, is to examine and assess your existing IT infrastructure. By doing so, our experts will gather the strength and weaknesses of your network, computers, servers, and protective systems, to a granular level. Only then our engineers will proceed to repair, stabilise, and upgrade your configuration, and devise plans for business growth. Our engineer’s aim, at this stage, is to reach maximum business protection and network speed, while also saving your company from unnecessary expenses.


What is the best IT support contract in Bicester?

All our IT support contracts include hardware and software support regardless of the type of computers, servers, or IT platforms you have in use. Also, all our IT support packages have onsite, and offsite coverage included, via telephone or remote access. Moreover, all support packages come with regular IT infrastructure reviews and service reports, and no extra charges for travelling time for the times we have to go and see you, 24 x 7 monitoring, and data traffic reporting. 


At the IT Hub, we give you the freedom to choose from a wide range of IT support contracts that can be paid monthly, quarterly or yearly. All our IT support contracts include free IT support hours and are designed to ensure our team’s availability, immediate response, and also give you preferential rates when the contract hours are consumed, or in situations when your business requires emergency and out of hours IT support. 


How much is an IT support contract in Bicester?

Our out of contract rates start from £100 per hour, depending on the complexity of the job. However, the IT support contracts here at the IT Hub are modular. That means the more hours you add to your IT support contract, the cheaper the deal becomes. For example, a 4-hour monthly contract would be charged at £65 per hour rather than £100. IT support contracts are especially useful if your company has decentralised staff, such as or marketing teams or field agents engage in sales.


The minimum number of hours recommended for each IT support contract depends on the complexity of your IT infrastructure and the number of active staff. However, this is a straightforward task that will only take place after our engineers will audit your IT infrastructure and assess your business needs. In most cases, for a company with one server and 12 devices, which includes, desktop computers, laptops, printers, tablets and smartphones the minimum number of required hours is 3 per month. However, in the case you want to go for a pay-as-you-go IT support contract, you'll be charged each time you request support.


Here at the IT Hub, we call this type of support 'per incident' and charge it accordingly. The PAYG IT support contract is offered on a no-obligation, rolling agreement, charged at £80 per hour. PAYG IT support contracts are very useful for 'one man' businesses as you can buy a block of time in advance and use it only when you need it.

The pay-as-you-go IT (PAYG IT) support contract includes free online support (chat), but we charge for over the phone IT support. The downside of the PAYG IT support deal is that the IT Hub cannot guarantee a response time for callouts, in the case of a computer or laptop failure, so you may have to wait until one of our engineers becomes available.

In general PAYG IT support contracts are good if you are a sole trader, working from home on a desktop or laptop and need to supplement your IT support just in case something goes wrong or you need someone to provide you with relevant IT advice, over email or online chat.

How do you enrol on an IT support contract with the IT Hub?

After the initial business assessment, our IT specialist should explain which type of maintenance contract is the most suitable for your business, why and how to enrol. If you did not have an IT engineer from the IT Hub visiting and assessing your needs, but want to organise a visit you can contact us via email, call or use the online chat.


After your business assessment is booked, an engineer will contact you to arrange a visit, at a time and date that suit you both. The evaluation takes between 1 hour and 3 hours, depending on the size of your business and it is free. After the assessment, our engineer will put together a comprehensive IT support contract in a plan of action and send it to you, via email.


The proposed IT Support contract is valid for a month from the inception date as in the IT support time many variables can change in just one month. Finally, before you agree with the proposed IT support contract and sign it, make sure that your agreement includes the type of coverage you have decided on, especially if the proposed contract is custom made for your business, relevant to the chosen package. This part is critical for both parties, you, the beneficiary and us, the IT support contact provider as it helps us guarantee and deliver the promised level of service.

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Google Reviews

Marcus Anderson
21:01 10 Sep 18
With over 20 years of practice, we've seen them all. As a procurement company of IT services for small to medium businesses, we've dealt with some great and poor partners alike. However, our partnership with the IT Hub in Bicester is second to none, and after so many positive reviews from our clients, we've also decided to give them a try. For us, having different IT services with various companies, it was always hard to keep track of who does what and when. But these guys put all our services under one roof and provide us with a complete IT support package, suited to our custom needs. There are numerous IT support specialists based on the outskirts of Bicester, all aiming to provide IT support to businesses across Oxfordshire, Aylesbury, Banbury and Thames Valley. And yet, Bicester IT Hub has become our favourite company to deal with, not only for their knowledge but also easiness to work with.read more
Diana Glennie
19:53 03 Sep 18
We highly recommend Bicester IT Hub for any kind of IT support requirements your business might have. Their response rate is impressive, and the quality of their service is outstanding. Two engineers collected our faulty computers on Friday evening and delivered them back fully functional on Monday morning, 7 AM. By 9 AM we have the whole office back on track and fully operational. First class work at a fraction of the prices we used to pay before. Thank you, we'll definitely call you again!read more
Alexandr Ionow
23:11 12 Aug 18
Update 10-06-2018 finally all our data is now safe in the cloud!!! The massive scare we've gone through after that virus locked all our data asking for Bitcoin payment is gone thanks to the IT Hub Bicester team. Glen and Alex managed to recover all the data and save it to Google cloud. Moreover, we now access and work with our emails and documents directly via Google with no need for Microsoft exchange server for emails (and administration fees) even Microsoft Office licences for 31 computers we have in the office. Can't believe we are now saving lots of money while being much more secure.read more
Cecil Markus
06:42 30 Jul 18
Thank you for your excellent service, we appreciate it very much. The IT Hub fixed our network in a couple of hours, not sure what was wrong but they've changed some of the boxes, and everything went back online. Excellent and amicable service, amazingly fast, cost-effective with real results. Will call them again.read more
Trisha Escobar
01:42 21 Jul 18
So lucky to have found these guys. Whether you are an existing established business or a small business just starting up, our recommendation goes with the IT Hub Bicester. These guys are here to help, no doubt about it. We've tried a lot of IT support providers in Oxfordshire and have found that most of them deal with single aspects of our IT requirements. With the IT Hub, we have everything under the same umbrella. They serve our domain hosting needs, maintain and monitor our voice over the internet calls, do our SEO and website design, all while running remote PC maintenance and keeping an eye on our busy servers. Give them a call, you'll love working with them.read more
Katie Witkowski
03:15 09 Jul 18
One of our office ladies lost or deleted some critical data from a USB Drive. Nobody had an idea how to get these back. Thankfully it was the IT Hub Bicester that came to the rescue! Less than 10 minutes after our call for help, Jack, one of their engineers arrived on site. Not only he was able to recover all the data, but he was also super pleasant and delightful to talk to! Jack, if you read this thank you so much for such the fantastic job, your number is now stuck to all monitors in the office.read more
Hughes Wells
23:20 03 Jul 18
Highly efficient service! Had a power failure and our Apple server and a few other systems refused to boot back. It was Friday evening 5.30PM with our IT support company not picking up. In desperation went online and found the IT Hub with excellent reviews. Reluctantly gave them a call. What a find this was! All systems were fixed over the, and the bill was the most modest of any IT support jobs we have so far experienced. The support and advice were impressive. The team is full of professionalism and honesty and we use them now. Highly recommended!read more
See All Reviews Write a review

How to get the best IT support contract in Bicester?

We are a first-class fully managed IT support provider for small to medium business in Bicester and across Oxfordshire. Our wide range of IT support services, include proactive maintenance and monitoring, reactive hardware and software support, network installation, overall IT administration, IT business consulting, all reinforced by our 24/7 infrastructure monitoring tools.


To provide the best IT support services, the IT Hub has devised a wide range of comprehensive IT support and maintenance contracts. By choosing an IT contract with us, we’ll get to know your business and IT infrastructure inside out. Such understanding is necessary as it allows our engineers to recommend, design and apply the most suitable IT support solutions. These solutions will be designed to adequately address your unique business needs, keep your business running smooth and your staff happy.


If you decide to take an IT support contract with us, the first step the IT Hub engineers will take, is to examine and assess your existing IT infrastructure. By doing so, our experts will gather the strength and weaknesses of your network, computers, servers, and protective systems, to a granular level. Only then our engineers will proceed to repair, stabilise, and upgrade your configuration, and devise plans for business growth. Our engineer’s aim, at this stage, is to reach maximum business protection and network speed, while also saving your company from unnecessary expenses.


What is the best IT support contract in Bicester?

All our IT support contracts include hardware and software support regardless of the type of computers, servers, or IT platforms you have in use. Also, all our IT support contracts have onsite, and offsite coverage included, via telephone or remote access. Moreover, all support packages come with regular IT infrastructure reviews and service reports, and no extra charges for travelling time for the times we have to go and see you, 24 x 7 monitoring, and data traffic reporting. 


At the IT Hub, we give you the freedom to choose from a wide range of IT support contracts that can be paid monthly, quarterly or yearly. All our IT support contracts include free IT support hours and are designed to ensure our team’s availability, immediate response, and also give you preferential rates when the contract hours are consumed, or in situations when your business requires emergency and out of hours IT support. 


How much is an IT support contract in Bicester?

Our out of contract rates start from £100 per hour, depending on the complexity of the job. However, the IT support contracts here at the IT Hub are modular. That means the more hours you add to your IT support contract, the cheaper the deal becomes. For example, a 4-hour monthly contract would be charged at £65 per hour rather than £100. IT support contracts are especially useful if your company has decentralised staff, such as or marketing teams or field agents engage in sales.


The minimum number of hours recommended for each IT support contract depends on the complexity of your IT infrastructure and the number of active staff. However, this is a straightforward task that will only take place after our engineers will audit your IT infrastructure and assess your business needs. In most cases, for a company with one server and 12 devices, which includes, desktop computers, laptops, printers, tablets and smartphones the minimum number of required hours is 3 per month. However, in the case you want to go for a pay-as-you-go IT support contract, you'll be charged each time you request support.


Here at the IT Hub, we call this type of support 'per incident' and charge it accordingly. The PAYG IT support contract is offered on a no-obligation, rolling agreement, charged at £80 per hour. PAYG IT support contracts are very useful for 'one man' businesses as you can buy a block of time in advance and use it only when you need it.

The pay-as-you-go IT (PAYG IT) support contract includes free online support (chat), but we charge for over the phone IT support. The downside of the PAYG IT support deal is that the IT Hub cannot guarantee a response time for callouts, in the case of a computer or laptop failure, so you may have to wait until one of our engineers becomes available.

In general PAYG IT support contracts are good if you are a sole trader, working from home on a desktop or laptop and need to supplement your IT support just in case something goes wrong or you need someone to provide you with relevant IT advice, over email or online chat.

How do you enrol on an IT support contract with the IT Hub?

After the initial business assessment, our IT specialist should explain which type of maintenance contract is the most suitable for your business, why and how to enrol. If you did not have an IT engineer from the IT Hub visiting and assessing your needs, but want to organise a visit you can contact us via email, call or use the online chat.


After your business assessment is booked, an engineer will contact you to arrange a visit, at a time and date that suit you both. The evaluation takes between 1 hour and 3 hours, depending on the size of your business and it is free. After the assessment, our engineer will put together a comprehensive IT support contract in a plan of action and send it to you, via email.


The proposed IT Support contract is valid for a month from the inception date as in the IT support time many variables can change in just one month. Finally, before you agree with the proposed IT support contract and sign it, make sure that your agreement includes the type of coverage you have decided on, especially if the proposed contract is custom made for your business, relevant to the chosen package. This part is critical for both parties, you, the beneficiary and us, the IT support contact provider as it helps us guarantee and deliver the promised level of service.

Case studies

 

 

Bespoke IT support contracts

With us you can finely customise and tune your IT support contracts according to your needs, and have the freedom to pay monthly, quarterly or yearly.